All posts by Tipton & Hurst

We’re excited to announce that we’ve reopened our Heights, Conway, and Pine Bluff showrooms and we can’t wait to see everyone! Safe Service is our priority. The CDC has recommended the following 4 procedures – screening, social distancing, hygiene, and masks. We’re taking a lot of precautions – read more below!

• Customers
  • Screening

1. 1. Please don’t enter if you’re sick.
   2. We have greeters at each store to welcome and monitor our in-store customer capacity and ensure masks and gloves (if appropriate) are worn. Masks and gloves are available to all customers upon request.
   3. We’ve installed video doorbells and motion detectors to help our greeters respond immediately to customers at our doors. If the door is locked, please ring and we’ll respond quickly!

• • Social Distancing

1. 1. We’re limiting our in-store capacity to 10 customers at a time at our Heights location, and 5 customers at a time in Pine Bluff and Conway.
   2. Please practice social distancing. Our sales floor is marked with decals indicating where to stand.
   3. Please stand behind the protective plastic shields at the sales counter.

• • Hygiene

1. 1. We are providing gloves and hand sanitizer in case you’d like to interact with our merchandise.
   2. Our bathrooms are touchless. Touchless doors, soap dispensers, and towels are all available with no-contact!

• • Masks

1. 1. We ask that you please wear a mask at all times while shopping. If you don’t have one, ask one of our staff and we’ll be happy to provide one.

• Staff
  • Screening

1. 1. We are testing each employee daily by checking and documenting temperatures, signs of sickness, and travel. We are also implementing an armband system as a visual signal that each and every employee has been checked daily.
   2. Other than customers, we’re restricting access to our buildings.
   3. All doors with employee-only access are locked.

• • Social Distancing

1. 1. Workspaces have 6 feet distances marked with tape on the floor as a visual reminder to social distance.
   2. Staff meetings have been transferred to virtual “Google Hangouts”
   3. Staff are able to work from home, as all company programs are now in the cloud.

• • Hygiene

1. 1. Each staff member is responsible for personal hygiene to consist of the frequent washing of hands, and sanitizing between customers.
   2.  Each workstation and touchable surface should be disinfected with DCD or similar disinfectant 3 times daily – morning, noon, and night. This includes workstations, iPads, POS equipment, bathrooms, doors, counters, equipment, vehicles, etc.
   3. Bathrooms are touchless. Touchless doors, soap dispensers, and towels.

• • Masks

1. 1. All employees are required to wear masks when up and about throughout the facility.

• No-Contact Delivery

1. 1. Free, Local No-Contact Delivery on orders of $49 or more.
   2. We’ll call your recipient before we leave head their way, and let them know they have a surprise coming and ask if there’s anywhere we can leave their delivery.
   3. Once it’s delivered, we’ll text the recipient and let them know where it was left.

• No-Contact Curbside Pickup

1. 1. Place your order orders online or over the phone for no-contact curbside pickup at our Heights, Conway, and Pine Bluff locations. Online, pickup orders are available in 30-minute increments from 9 am – 4:30 pm.
   2. Park in a designated pickup space and note the number of your space.
   3. Call the phone number on the sign.
   4. Let T&H staff know which space you’re parked in, and your name or order number.
   5. Our staff will load your order – you don’t even have to leave your car!

Safely shop our showrooms from the comfort of your car! Starting tomorrow (Thursday, May 7), our Heights, Conway, and Pine Bluff locations will open our No-Contact Drive Through Mother’s Day Showrooms! Keep reading for a sneak peek of our drive-through specials and our step-by-step guide.

1. Pull into your favorite T&H location’s drive-through
2. One of our staff will greet you with a list of our specials and an iPad to take your order and process payment safely and securely.
3. Follow the flow of traffic and view our specials in person. A staff member will answer any questions and take your order and payment from a safe distance.
4. Let our staff know where in your car you’d like us to place your order. We’ll make sure that it’s secure and ready to be hand-delivered by Mom’s favorite delivery driver. (That’s you!)
5. Follow the flow of traffic and head to Mom’s house!

To our friends and family,

We’re excited to share our Mother’s Day Collection with you, and want to be transparent with you regarding our safety, delivery, and pickup protocols. Like many things, this Mother’s Day will look a little different, but we’re committed to making sure that it’s as special as any other. Keep reading to review our options or possible:

Safety First!

We’re taking continued measures to ensure the safety of both our staff and customers by observing the following safety procedures:

• Limiting Outside Entrance 

• • We have closed our showrooms and have limited entrance to only essential personnel from both vendors and our staff.

• Employee Testing 

• • We are testing each employee daily by checking and documenting temperatures, signs of sickness, and travel. We are also implementing an armband system as a visual signal that each and every employee has been checked daily. 

• Masks and Gloves

• • Masks and gloves are mandatory when up and about during your shift, except when in your private workspace/office. Cloth masks should be washed or disinfected daily, and gloves should be changed regularly to avoid cross-contamination.

• Social Distancing

• • Please continue to practice social distancing both at work and at home. 
  • Workspaces should have 6 feet distances marked with tape on the floor as a visual reminder to social distance.

• Disinfecting/Cleaning 

• • Each workstation and touchable surface should be disinfected with DCD or similar disinfectant 3 times daily – morning, noon, and night. 
  • This includes workstations, doors, counters, equipment, vehicles, etc.

• At-Risk Employees

• • When possible, at-risk employees are working from home!

Delivery – Flatten the Curve

We’re offering Free, Local No-Contact Delivery on orders of $49 or more when delivered on Monday, May 4, Tuesday, May 5, Wednesday, May 6, Thursday, May 7, and Monday, May 11, 2020. This is to encourage early (or late) deliveries in an effort to “flatten the curve” of Mother’s Day orders and Mom will be able to enjoy her gift all week long!  We will coordinate with the recipient with text or call when and where delivery is left. Orders placed for Friday, May 8 – Sunday, May 10 will incur a delivery surcharge, as detailed below:

• Friday, May 7 & Saturday, May 9 + $10
• Sunday, May 10 + $15

Please note: in an effort to keep our staff and our customers safe, we are not able to deliver to hospitals or nursing homes at this time.

No-Contact Curbside Pickup

You can call 501-666-3333 or place orders online for no-contact curbside pickup at our Heights, Conway, and Pine Bluff locations. Online, pickup orders are available in 30-minute increments from 9 am – 4:30 pm. When you arrive, you will:

• Park in a designated pickup space and note the number of your space.
• Call the phone number on the sign.
• Let T&H staff know which space you’re parked in, and your name or order number. 
• Receive your order without leaving your car!

No-Contact Drive Through Showrooms

Our Heights, Conway, and Pine Bluff locations will also offer no-contact drive-through showrooms this Mother’s Day! We’ll set up tents and tables displaying our products, and give our customers disposable menus. Our staff will use iPads equipped with our POS software to take and fulfill orders as you drive through our parking lot viewing our Mother’s Day options!

Contest Rules, Terms, and Conditions

Entries will be accepted from April 22, 2020 to May 6, 2020 at 11:59 pm. Our team will review the comments submitted on Facebook and will choose a winner at random to be announced on May 7, 2020. If the winner lives in our Central Arkansas delivery area, Tipton & Hurst will deliver a custom floral arrangement just in time for Mother’s Day. If the winner lives outside of our Central Arkansas delivery area, they will receive a custom gift basket to be shipped once the winner is announced.

Click here to enter!

Questions regarding the contest can be directed to marketing@tiptonhurst.com – Subject Line: Mother’s Day Contest

Do you have the prettiest Easter table in town? We want to see it! Submit your photos below before Wednesday, April 1, 2020, at 11:59 pm to be entered to win a one of a kind floral arrangement to complete your look.

On Thursday, April 2, we’ll post your photo to our Facebook page and let our followers choose their favorite tablescape!

You can send us your photos 3 ways:

1. Send it via Facebook Messenger
2. Email it to marketing@tiptonhurst.com with the subject line “Easter Photo Contest”
3. Submit it below!

Keep reading for a few rules!

This form is currently closed for submissions.

Contest Rules, Terms, and Conditions

To win, you must live in our Central Arkansas delivery area. Entries will be accepted from March 24, 2020 to April 1, 2020 at 11:59 pm. Our team will post the photos submitted on Facebook so that you, your friends and family, and our followers can vote for their favorite tablescape. The entry with the most votes at the end of the voting period will win a one of a kind arrangement to be delivered or picked up in the week preceding Easter (April 8 – April 11, 2020).

We’ve been in business 134 years and throughout that time, we’ve done everything we can to guarantee satisfaction with each and every order. If you’ve had a great experience with Tipton & Hurst, please leave us a review at one (or all) of the links below. If you’ve had a not-so-great experience, leave a review anyway! We’d love the chance to make any mistake right. After all, we’re only as good as our last delivery!

The Heights:

Facebook

Google

Yelp

Conway:

Facebook

Google

Yelp

North Little Rock:

Facebook

Google

Yelp

Baptist Hospital:

Facebook

Google

Yelp

Shepherd Florist – Pine Bluff:

Facebook

Google

Yelp

Not sure which location you worked with, but still want to leave a review? Our Heights location is our home base, and we’d welcome any reviews there!

Update (March 20, 2020): All Tipton & Hurst locations are closed Saturday, March 21 and Sunday, March 22. Our Heights, Conway, and Pine Bluff locations will reopen Monday, March 23 at 8 am for free no-contact pickup and delivery. Our showrooms will remain closed until further notice.

Dear Tipton & Hurst friends and family,

In 134 years, we’ve weathered pandemics, wars, and depressions. Like many of you, we’re anxious to see how COVID-19 will shape the next few weeks and months, but we want to assure you that we’re here to bring as much joy and comfort as we can, as safely as possible.

Above all, we remain committed to the safety of our clients and the entire Tipton & Hurst family. We also know that flowers play an important role during difficult times. Flowers are a source of comfort and happiness, and a way to express what you can’t quite put into words. For that reason, we want to remain open and accessible to our clients—while ensuring safety for all.

We are closely monitoring all recommendations made by the CDC, as these are updated daily. Below are the adjustments we have made to ensure the well-being of our clients and team:

– From Monday through Friday, our Heights, Conway, and Pine Bluff locations will be open for telephone and online orders with no-contact pickup and free no-contact delivery from 8 am – 5 pm, and our Heights location will be open Saturday from 9 am – 5 pm. Please reference our website for updates.

– Our retail showrooms will close at 5 pm today (Tuesday, March 17) for the foreseeable future. It’s very important that we do our part in protecting our community, customers, and staff. Our online shop is open 24/7, and we’d love to deliver something beautiful for you.

– We’re also debuting Facetime and Skype shopping soon, so you can view our showrooms from the safety of your home.

– Due to restrictions set by these facilities, we will not be delivering to most hospitals or nursing homes until further notice.

– We’re offering free local no-contact delivery. Our delivery team will call your recipient ahead of time and determine a location to leave the gift. We want to keep both our customers and delivery drivers as safe as possible. Please call us at 501-666-3333 if you have a specific delivery request.

– We’re also offering no-contact pickup zones at our Heights, Conway, and Pine Bluff locations. Call us when you’re arriving and we’ll bring your order out and secure it in your trunk or backseat.

Our goal at Tipton & Hurst is to share joy and comfort through flowers, and that now feels more necessary than ever. We will continue to deliver these sentiments as safely as possible. As always, we thank you for your continued support of our company, and we wish health and safety to you and all of your loved ones.

Howard Hurst
President
Tipton & Hurst
“Guaranteed Satisfaction Since 1886”

We understand the anxiety and uncertainty around the spread of the novel coronavirus, or COVID-19, and continue to take precautionary steps to protect our employees and customers’ health and safety.

As always, we have a wide selection of fresh floral arrangements, gourmet treats, exquisite home scents, and so much more available online and over the phone. Our drivers will now call recipients before floral deliveries to offer the option for deliveries to be placed outside doors or at reception desks to further minimize human-to-human contact.

In light of the uncertainty around COVID-19, Tipton & Hurst is happy to offer free order postponements or cancellations. However, we do ask for advance notice, particularly for specialty items. And, as always, we hope you will consider us for your next floral or gift order and event.

For years, we’ve used industrial cleaners to disinfect our work surfaces, containers and storage areas to minimize bacterial and viral growth and to prolong the life of our flowers. In the coming weeks, we will continue to follow these same stringent procedures, with additional cleanings of all hard surfaces in our stores to further protect our customers and staff.

In accordance with the U.S. Centers for Disease Control and Prevention, we’ve encouraged all employees to follow proper hygiene practices, including frequent and thorough handwashing, and to practice social distancing, particularly if they feel they may be sick.

We look forward to serving you with our motto of “Guaranteed Satisfaction Since 1886”, either in our stores, over the phone at 501-666-3333, or at tiptonhurst.com, soon. Thank you.

Howard Hurst

President

Tipton & Hurst

Cleanliness

For years, we’ve used DCD (a common floral disinfectant) to keep our flowers and workspaces free of bacteria and viruses. It’s long-lasting and doesn’t break down or evaporate as bleach would. Instead, it coats the area for days at a time. We’ve expanded our DCD usage to include all door handles and panels, countertops, all bathroom surfaces. 

Gloves

We’ve provided disposable nitrile gloves to all employees, but especially our delivery drivers. We feel that wearing gloves makes you more aware of your actions, including touching your face. 

Sanitizer

We’ve made hand sanitizer available to our customers at all doors, as well as paper towels to use as a barrier when opening doors.

No Contact Pickup

We’re now offering no contact pickup service. Place your order online or over the phone at 501-666-3333. When you’re ready to pick up your order, give us a call and let us know that you’d like to take advantage of no contact pickup. We’ll get your order ready and bring it to your car and place it in the backseat or trunk, depending on your preference. 

Free No Contact Delivery

Our delivery drivers will be calling each recipient and giving them the option to accept the delivery in person or to have it left outside their house or at a reception desk to retrieve later. 

Do you need something ASAP to save Valentine’s? Visit our Valentine’s HQ at any of our 5 Central Arkansas Locations to pick up the perfect gift and be the holiday hero!

We always have a gorgeous array of fresh flower arrangements available in store, from dozen roses to mixed arrangements.

We have all kinds of baskets available and ready to go whenever you need them! Starting at $35 in store!

Does your sweetheart have a sweet-tooth? You can’t go wrong with these Arkansas brands!

We also have a great assortment of plants that are great for anyone with a green thumb!

Shop all of these great options and so much more. Come into one of our stores to shop last minute!