Florist OS — Privacy Policy

Effective Date: October 28, 2026

1. Introduction

Tipton & Hurst Inc. ("Company," "we," "our," or "us") operates Florist OS and its integration with Intuit QuickBooks Online.

This Privacy Policy explains how information is accessed, used, stored, shared, retained, and protected when the Integration is used for Tipton & Hurst's internal business and accounting operations.

The Integration is intended for authorized business users and is not offered for general public registration.

2. Information We Access

Depending on the approved functionality and permissions granted, the Integration may access or process the following information:

Customer information

  • Customer names and company names.

  • Email addresses and telephone numbers.

  • Billing and contact addresses.

  • Customer account identifiers and related business records.

Order and transaction information

  • Shopify order identifiers, items, quantities, and amounts.

  • Sales taxes, discounts, and applicable charges.

  • Invoices and payment status.

  • Customer account balances and transaction references.

QuickBooks Online information

  • Authorized company and customer records.

  • Accounting account references.

  • Invoices, payments, and related financial transactions.

  • Accounting information required for reconciliation and reporting.

Technical information

  • Authorized user and connection identifiers.

  • Integration activity, synchronization status, timestamps, and error information necessary to operate, troubleshoot, and secure the service.

The Integration is not intended to collect full payment card numbers, online banking passwords, or Intuit login passwords.

3. How We Use Information

Information is processed solely for legitimate Company business purposes, including:

  • Synchronizing approved information between Shopify, Florist OS, and QuickBooks Online.

  • Creating and maintaining accurate accounting records.

  • Supporting customer invoicing, payments, and financial reconciliation.

  • Identifying and correcting data synchronization problems.

  • Supporting authorized accounting and operational users.

  • Protecting systems against unauthorized access.

  • Meeting applicable accounting, tax, audit, and legal obligations.

We do not sell QuickBooks Online customer or accounting data or use it for third-party advertising.

4. QuickBooks Online Authorization

The Integration uses Intuit's supported OAuth authorization process to connect to QuickBooks Online.

Authorized QuickBooks administrators control whether the Integration is connected to their QuickBooks company.

We do not require users to provide their Intuit login passwords directly to Florist OS.

The Integration accesses QuickBooks information within the permissions granted and for the authorized business functions described in this Policy.

5. Where Information Is Stored

Florist OS operates using hosted application infrastructure, including Google Cloud services in the United States.

Depending on the information and enabled functionality:

  • Shopify maintains customer and commerce records.

  • Intuit QuickBooks Online maintains accounting records.

  • Florist OS may maintain authorized operational records, integration references, synchronization metadata, and diagnostic information required for its functions.

Information processed by Shopify, Intuit, and approved cloud service providers is also subject to their respective security and data-handling practices.

6. Information Sharing and Access

Access to Integration information is restricted to authorized Company personnel and approved service providers who require the information for legitimate business functions.

Information may be shared with:

  • Intuit QuickBooks Online, for authorized accounting operations.

  • Shopify, for the customer and order information involved in the Integration.

  • Google Cloud and approved technical service providers, as necessary for application hosting, maintenance, and support.

  • Government authorities or other parties when disclosure is required by applicable law.

We do not sell or share QuickBooks data with third parties for their independent marketing purposes.

7. Information Security

We use administrative and technical safeguards designed to protect customer and accounting information, including:

  • Role-based access controls and authenticated user access.

  • Secure connections and encryption during transmission.

  • Protected application infrastructure and appropriate safeguards for stored information.

  • Restricted access to integration credentials.

  • Operational logging, monitoring, and access reviews as appropriate.

No electronic system can guarantee absolute security. Suspected security incidents are investigated and addressed under applicable Company procedures.

8. Data Retention

Customer and accounting information is retained for as long as reasonably necessary to support authorized business operations, meet applicable accounting and tax requirements, maintain appropriate audit records, resolve disputes, and comply with legal obligations.

Operational synchronization records and diagnostic information are retained according to the Company's applicable business and technical retention practices.

When information is no longer required, it is deleted, de-identified, or otherwise disposed of in accordance with applicable requirements, including relevant backup and record-retention obligations.

9. Disconnecting QuickBooks Online

An authorized QuickBooks administrator may revoke the Integration's access through QuickBooks Online's connected-app management controls.

Following revocation:

  • The Integration will cease authorized access to new QuickBooks information.

  • Future synchronization requiring that connection will stop.

  • Previously retained information will be handled according to applicable retention, deletion, accounting, and legal obligations.

Disconnecting the Integration does not automatically erase historical accounting transactions maintained by QuickBooks Online or business records that the Company is legally required to retain.

Requests concerning retained Integration data may be directed to the contact information below.

10. Privacy Requests

Individuals may contact Tipton & Hurst Inc. with questions about information processed through Florist OS or to request access, correction, or deletion where applicable.

Requests will be reviewed in accordance with applicable law, business recordkeeping requirements, and identity-verification procedures.

11. Changes to This Policy

Tipton & Hurst Inc. may update this Privacy Policy to reflect changes in the Integration, business practices, or applicable legal requirements.

The latest version will be published at this location with an updated effective date.

12. Contact Information

Tipton & Hurst Inc.

Privacy and support inquiries: floristossupport@tiptonhurst.com

Florist OS is an internal business application integrating with Shopify and Intuit QuickBooks Online. Intuit and Shopify operate their respective platforms independently under their applicable terms and privacy policies.